Privacy Policy

This policy explains what information LeadAnswers collects, why, and who we share it with. It covers two groups of people: owners, who have a LeadAnswers account, and prospects, who chat with an owner's assistant.

Owners: what we collect

• Account details: name, email, password (stored securely by our login provider), business name and phone if you add them.
• Your settings: questions, offer description, chat link, calendar link and notification choices.
• Billing: your plan and payment status. Card details go directly to Stripe; we never see or store them.
• Usage: basic, privacy-friendly analytics about how pages are used and how fast they load.

Prospects: what we collect for the owner

When you chat with an owner's assistant, we collect the answers you give, your name, and the email or phone number you share, along with the conversation. We do this on behalf of that owner, who decides how to use it and is responsible for contacting you. If you book a call, the owner's calendar service (such as Calendly or Cal.com) tells us the booking time. To ask about your information, contact the owner who shared the chat, or us.

How we use information

• To run the chat, score leads, and show them to the owner.
• To send emails: lead alerts to owners, a thank-you to prospects, account and billing messages.
• To bill paid plans, prevent abuse and keep the service secure.
• To improve LeadAnswers. We don't sell personal information or use it for advertising.

Who we share it with

We use trusted providers that process data for us, only as needed to run the service:

• Supabase: database and login.
• Vercel: hosting and privacy-friendly analytics.
• Anthropic: AI that runs the chat and scores leads (chat text is sent to generate replies and scores).
• Resend: sending emails.
• Stripe: payments.
• Calendly or Cal.com: only if the owner connects one, for booking calls.

We may also share information if the law requires it, or to protect people or the service.

Cookies

We use cookies that are needed to keep owners logged in. The chat itself doesn't need any. Our analytics don't use cookies to track you across sites.

How long we keep it

We keep account and lead information while the owner's account is open. When an account is deleted, we delete its data within 30 days, except billing records we must keep by law.

Your choices and rights

You can see and update your account details in Settings. Depending on where you live, you may have the right to access, correct, delete or export your information, or to object to how it's used. Email us and we'll help.

Security

Data is encrypted in transit, access is limited to what's needed to run the service, and each owner can only see their own leads.

Changes

If we change this policy in a significant way, we'll let owners know by email or in the app.

Contact

Questions or requests: hello@leadanswers.com.